Overview
All LED displays and video walls sold by Spectrum Display include the full manufacturer warranty plus Spectrum’s own 3-year support layer.
This combined coverage applies to indoor, outdoor, rental, fine-pitch/COB, fixed, poster, transparent, and creative/XR systems.
Coverage Period
| Coverage | Duration |
|---|---|
| Manufacturer Warranty | As provided by the manufacturer (typically 2–5 years) |
| Spectrum Support Layer | 3 years from date of shipment |
Coverage is limited to the original purchaser who bought directly from Spectrum Display or an authorized reseller.
Fixed Installations vs Rental / Touring
Fixed / Permanent Installations
Full manufacturer warranty + full Spectrum 3-year support layer. Ideal for retail, corporate, control rooms, houses of worship, hospitality, education, and DOOH.
Rental / Touring / Event Use
Manufacturer warranty remains fully in effect. Spectrum’s 3-year support layer covers manufacturing defects, but does not cover physical damage from transport, improper packing, rough handling, or stage accidents. We recommend keeping spare modules and power supplies on hand for rental fleets.
What Is Covered
During the warranty period we will repair or replace defective components caused by materials or workmanship under normal use, including:
- LED modules / panels
- Power supplies
- Receiving cards / hub boards
- Panels (structural defects)
- Spectrum-supplied control components
Replacement parts may be new or refurbished. Warranty on replaced parts continues for the remainder of the original term.
What Is Not Covered
- Improper installation, incorrect voltage, or power surges
- Physical damage, impact, drops, or misuse
- Water or environmental damage beyond the product’s IP rating
- Unauthorized modifications or non-approved parts
- Cosmetic issues that do not affect performance
- Normal wear, dead pixels within manufacturer tolerance
- Labor, travel, installation, or on-site service (unless a separate service agreement is purchased)
- Products from unauthorized sellers
- Acts of God or external causes
How to File a Claim
- Contact us through this page or email support@spectrumdisplay.com, or use the details on your order confirmation.
- Provide order number, model, serial number(s), photos/video of the issue, and a short description.
- We review claims within 2–5 business days and issue an RMA if approved.
- Ship the defective item as instructed. We cover return shipping on approved module/component claims (proper packaging required).
Advanced replacement may be available for high-priority systems at our discretion.
Important Notes
- This is a limited warranty. Our liability is limited to repair or replacement of the defective product or component.
- We are not liable for incidental or consequential damages (including downtime or lost revenue).
- Warranty is non-transferable without prior written approval.
- Manufacturer registration and proper use are required to keep coverage valid.
- Warranty service may be refused on past-due accounts.
Questions?
Email support@spectrumdisplay.com or visit Support.
Spectrum Display Inc. — Premium LED Display Distribution