Shipping & Returns

Shipping

Shipping Methods & Costs

Shipping methods, carriers, estimated transit times, and costs are shown at checkout or provided in your quote. Shipping charges are calculated based on the shipping address, product size/weight, and selected method. Shipping costs are non-refundable unless the issue was caused by Spectrum Display.

Delivery Times

Any delivery dates or transit times provided are estimates only and are not guaranteed. Spectrum Display is not responsible for delays caused by the carrier, customs, weather, natural disasters, or other events beyond our reasonable control. We will make reasonable efforts to notify you of significant delays when we become aware of them.

Risk of Loss

Risk of loss and title to the products pass to you when the products are delivered to the carrier. From that point forward, you are responsible for the products, including any loss or damage during transit.

Inspection Upon Delivery

Please carefully inspect all shipments when they arrive. You must report any visible damage or shortage within 3 business days of delivery. To help us process your claim:

• Note any visible damage on the carrier’s delivery receipt before signing
• Take clear photos of the damage and packaging
• Contact us promptly with your order number, photos, and a short description

Failure to report visible damage or shortages within 3 business days may result in the claim being denied.

Incorrect Address or Refused Delivery

You are responsible for providing a complete and accurate shipping address. If a shipment is returned because of an incorrect address, refused delivery, or failure to accept the package, you will be responsible for the original shipping charges plus any return shipping and restocking costs.

Drop-Ship & Split Shipments

Some products may ship directly from the manufacturer or a third-party warehouse. Large orders may also arrive in multiple packages or on different dates. Tracking information will be provided when available. Each shipment follows the same inspection and risk-of-loss rules above.

Returns, Cancellations & Refunds

General Policy

LED display and video wall systems are specialized products that are often configured or prepared specifically for each order. For this reason, all sales are generally final. Limited exceptions are described below.

Order Cancellations

• Before production or shipping begins: Contact us as soon as possible. We will review the request on a case-by-case basis. If approved, any payment received will be refunded (minus any non-recoverable costs already incurred).
• After production or shipping has started: Cancellation is generally not available.

Non-Defective Returns

Returns of non-defective products are not accepted as standard policy. In limited cases, Spectrum Display may authorize a return at its sole discretion. Any authorized return must meet these conditions:

• Prior written authorization (RMA) is required
• Products must be unused, in original packaging, and in resalable condition
• A restocking fee of up to 25% may apply
• Customer is responsible for all return shipping costs and insurance
• Custom-configured, cut, or specially ordered items cannot be returned

Defective Products

Products that arrive defective or develop defects covered under warranty are handled under our Limited Warranty Policy. Do not return any items without first obtaining an RMA through the warranty process.

Refund Process

When a refund is approved:

• It is issued to the original payment method
• Processing typically takes 5–10 business days after we receive and inspect the returned product (if applicable)
• Shipping charges are non-refundable unless the issue was caused by Spectrum Display

How to Request a Cancellation or Return

Contact us through the Support section on www.spectrumdisplay.com (or use the contact details on your order confirmation) and include:

• Order number
• Reason for the request
• Photos (if related to condition or damage)