Terms of Service

1. Acceptance of These Terms

By accessing www.spectrumdisplay.com, placing an order, or otherwise doing business with Spectrum Display Inc. (“Spectrum,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service. If you do not agree, do not use our website or place an order.

2. About Spectrum Display

Spectrum Display Inc. is a U.S.-based distributor of premium LED display and video wall products. We sell indoor, outdoor, rental, fine-pitch, fixed, poster, transparent, and creative/XR systems.

3. Orders and Payment

3.1 Placing an Order

All orders are placed through www.spectrumdisplay.com or by direct communication with Spectrum Display. An order constitutes an offer to purchase and is subject to acceptance by Spectrum Display.

3.2 Pricing

All prices are listed in U.S. Dollars (USD) and are exclusive of applicable taxes, shipping, and handling fees unless otherwise stated. Prices are subject to change without notice. Spectrum Display reserves the right to correct any pricing or typographical errors.

3.3 Order Confirmation

After you submit an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of the order. Spectrum Display accepts the order by sending a separate shipping or processing confirmation, or by processing payment and preparing the order for shipment.

3.4 Payment

Payment is required at the time of order unless other written arrangements have been made in advance. We accept major credit cards and other payment methods displayed at checkout. Full payment must be received before the order is processed and shipped.

3.5 Payment Issues

If payment is declined, reversed, charged back, or otherwise fails, Spectrum Display reserves the right to cancel the order or place it on hold until full payment is received. You are responsible for any related bank or processing fees.

3.6 Taxes

You are responsible for all applicable sales, use, and other taxes. Where required by law, Spectrum Display will collect and remit sales tax.

4. Shipping and Delivery

4.1 Shipping Methods and Costs

Shipping methods, carriers, estimated transit times, and costs are shown at checkout or provided in your quote. Shipping charges are calculated based on the shipping address, product weight/dimensions, and selected method. Shipping costs are non-refundable unless the return or cancellation is due to an error by Spectrum Display.

4.2 Delivery Times

Any delivery dates or transit times provided are estimates only and are not guaranteed. Spectrum Display is not responsible for delays caused by the carrier, customs, weather, natural disasters, labor disputes, or any other events beyond our reasonable control. We will make reasonable efforts to notify you of significant delays when we become aware of them.

4.3 Risk of Loss and Title

Risk of loss and title to the products pass to you when the products are delivered to the carrier (FOB Origin / shipping point), unless otherwise agreed in writing. From that point forward, you are responsible for the products, including any loss or damage during transit.

4.4 Inspection Upon Delivery

You are responsible for carefully inspecting all shipments upon delivery. You must report any visible damage to the packaging or products, or any shortage of items, within three (3) business days of delivery. Please:

• Note any visible damage on the carrier’s delivery receipt before signing
• Take clear photos of the damage and packaging
• Contact Spectrum Display support promptly with the order number, photos, and description

Failure to report visible damage or shortages within three (3) business days may result in the claim being denied.

4.5 Incorrect Address or Refused Delivery

You are responsible for providing a complete and accurate shipping address. If a shipment is returned to us because of an incorrect address, refused delivery, or failure to accept the delivery, you will be responsible for the original shipping charges plus any return shipping and restocking costs. Spectrum Display is not obligated to re-ship the order until these costs are paid.

4.6 Drop-Ship and Manufacturer Shipments

Some products may ship directly from the manufacturer or a third-party warehouse. In those cases, shipping timelines, tracking information, and carrier terms may differ. Spectrum Display will provide the available tracking information once it is received from the shipper.

4.7 Split Shipments

Large orders may be shipped in multiple packages or on different dates. You may receive partial deliveries. Each shipment is subject to the same inspection and risk-of-loss terms above.

5. Returns, Cancellations, and Refunds

5.1 General Policy

LED display and video wall systems are specialized products that are frequently configured, cut, or prepared specifically for each order. For this reason, all sales are generally final. Exceptions are limited and are described below.

5.2 Order Cancellations

Before processing or shipping: If you wish to cancel an order before it has entered production or been shipped, contact us as soon as possible. We will review the request on a case-by-case basis. If cancellation is approved, any payment already received will be refunded (minus any non-recoverable costs already incurred).

After production or shipping has begun: Once an order has entered production, been configured, or has shipped, cancellation is generally not available. Spectrum Display is not obligated to accept cancellation requests after this point.

5.3 Non-Defective Returns

Returns of non-defective products are not accepted as a standard policy. In limited cases, Spectrum Display may authorize a return at its sole discretion. Any authorized return will be subject to the following conditions:

• Prior written authorization (RMA) from Spectrum Display is required before any product is returned.
• Products must be unused, in original packaging, and in resalable condition.
• A restocking fee of up to 25% of the product purchase price may apply.
• Customer is responsible for all return shipping costs and any shipping insurance.
• Custom-configured, cut, or specially ordered items are not eligible for return under any circumstances.

5.4 Defective Products

Products that arrive defective or develop defects covered under warranty are handled exclusively under Spectrum Display’s Limited Warranty Policy. Please refer to the separate Warranty Policy for coverage details, claim procedures, and timelines. Do not return defective products without first obtaining an RMA under the Warranty Policy.

5.5 Refund Process

When a refund is approved:

• Refunds are issued to the original payment method used for the order.
• Processing typically takes 5–10 business days after we receive and inspect the returned product (if applicable).
• Shipping charges are non-refundable unless the return is due to an error by Spectrum Display.

5.6 How to Request a Cancellation or Return

To request a cancellation or return authorization, contact us through the Support section at www.spectrumdisplay.com or using the contact details on your order confirmation. Include:

• Order number
• Reason for the request
• Photos (if the request relates to condition or damage)

6. Product Information and Availability

We make reasonable efforts to ensure that product descriptions, specifications, and images on the website are accurate. However, minor variations may occur. Specifications are subject to change by the manufacturer.

Product availability is not guaranteed. Spectrum Display reserves the right to limit quantities, refuse orders, or discontinue products at any time.

7. Warranty

Products are covered by the manufacturer’s warranty and Spectrum Display’s support layer as described in our separate Limited Warranty Policy. The Warranty Policy is incorporated into these Terms by reference. Except as expressly stated in the Warranty Policy, all products are provided “as is” and Spectrum Display disclaims all other warranties, express or implied, to the maximum extent permitted by law.

8. Limitation of Liability

To the maximum extent permitted by law, Spectrum Display’s total liability arising out of or related to any order or these Terms shall not exceed the amount you paid for the specific product giving rise to the claim.

In no event shall Spectrum Display be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost revenue, downtime, loss of data, or business interruption, even if advised of the possibility of such damages.

9. Intellectual Property

All content on www.spectrumdisplay.com, including text, graphics, logos, images, and software, is the property of Spectrum Display Inc. or its licensors and is protected by copyright and other intellectual property laws. You may not copy, reproduce, or use any content without our prior written permission.

10. Privacy

Your use of the website and submission of personal information are also governed by our Privacy Policy, available at www.spectrumdisplay.com. By using the site or placing an order, you consent to the collection and use of information as described in the Privacy Policy.

11. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of the United States and the State in which Spectrum Display Inc. maintains its principal place of business, without regard to conflict of law principles. Any dispute arising under these Terms shall first be attempted to be resolved through good-faith negotiation.

12. Changes to These Terms

Spectrum Display reserves the right to update or modify these Terms of Service at any time. The current version will be posted on www.spectrumdisplay.com with the effective date. Continued use of the website or placement of orders after changes are posted constitutes acceptance of the revised Terms.