Contact Spectrum Support

Every product from Spectrum Display includes the full manufacturer warranty plus our own 3-year support layer.

Fixed installations receive the complete manufacturer warranty + Spectrum’s full 3-year support.

Rental / touring systems keep the full manufacturer warranty. Spectrum’s 3-year support covers manufacturing defects but excludes physical damage from transport, rigging, or stage use.

Covered

LED modules, power supplies, receiving cards, panels (structural), and Spectrum-supplied control components — for defects in materials or workmanship under normal use.

Not Covered

Improper installation, physical damage, water damage beyond IP rating, unauthorized modifications, labor/on-site service, and normal wear.

Need help?

Contact us through the Support section at www.spectrumdisplay.com with your order number, serial number, and photos of the issue. We typically respond within 2–5 business days.

Read the Limited Warranty Policy →

Shipping

Shipping methods, costs, and estimated transit times are shown at checkout or in your quote. Delivery dates are estimates only and are not guaranteed.

Risk of loss passes to you when the products are handed to the carrier. Please inspect all shipments carefully upon delivery and report any visible damage or shortage within 3 business days, including photos.

You are responsible for providing a correct shipping address. If a package is returned due to an incorrect address or refused delivery, additional shipping and restocking costs may apply. Some orders may ship directly from the manufacturer or in multiple packages.

Returns, Cancellations & Refunds

Because LED displays are often configured specifically for each order, all sales are generally final.

• Cancellations before production or shipping may be approved on a case-by-case basis. After production or shipping has started, cancellation is generally not available.
• Non-defective returns are not accepted as standard policy. Limited exceptions require prior written authorization (RMA), may incur a restocking fee of up to 25%, and return shipping is the customer’s responsibility. Custom or specially ordered items cannot be returned.
• Defective products are handled under our Limited Warranty Policy. Do not return items without first obtaining an RMA.

Approved refunds are issued to the original payment method (typically 5–10 business days after inspection). Shipping charges are non-refundable unless the issue was caused by Spectrum Display.

To request a cancellation or return, contact us through the Support section with your order number and details.

Read the Shipping & Returns Policy →

Information We Collect

We collect the contact and shipping details you provide, payment information (processed securely by our payment providers), order history, and basic technical data such as IP address, browser, device, and cookies.

How We Use It

We use your information to process orders, provide customer support, improve our website and services, send order updates, and (only if you opt in) send marketing messages. You can unsubscribe from marketing emails at any time.

Sharing

We do not sell your personal information. We only share it with trusted service providers (payment processors, shipping carriers, hosting, and analytics) who help us operate, or when required by law.

Cookies

We use cookies to keep the site working properly and to understand how it is used. You can control cookies through your browser settings.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us. We will respond within a reasonable time.

Contact

Questions about this Privacy Policy? Visit the Support section at www.spectrumdisplay.com.

Read the Privacy Policy →